Do you find dealing with complaints difficult? Can you be sure that you're not just winding your customers up with the way you're dealing with them?
This episode covers some basic mistakes that complaint handlers make, and teaches you how a straightforward solution can get your angry customer onside quicker than you think.

Do you find dealing with complaints difficult? Can you be sure that you're not just winding your customers up with the way you're dealing with them? This episode covers some basic mistakes that complaint handlers make, and teaches you how a straightforward solution can get your angry customer onside quicker than you think.

Ep #5 - Complaint Handling - Are you Winding Your Customers Up?

Mastering customer experience and employee engagement can be incredibly frustrating for many businesses.

In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers. 

Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people.

It's all about the win-win.

Business

Mastering customer experience and employee engagement can be incredibly frustrating for many businesses. In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers. Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people. It's all about the win-win.

Share Ep #5 - Complaint Handling - Are you Winding Your Customers Up?

Sign up to save your podcasts

Ep #5 - Complaint Handling - Are you Winding Your Customers Up?

Ep #5 - Complaint Handling - Are you Winding Your Customers Up?