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EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA
In this episode of The CX Tipping Point podcast, we spoke with Crystal Philcox who has held senior executive positions at the Internal Revenue Service (IRS) and the US General Services Administration. She shares her experience at improving service to citizens and suppliers across these two agencies.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
- Citizen Services Newsletter
- 2024 Service to the Citizen Awards Nomination Form
View all episodes
By Dorris Consulting International
5
2020 ratings
In this episode of The CX Tipping Point podcast, we spoke with Crystal Philcox who has held senior executive positions at the Internal Revenue Service (IRS) and the US General Services Administration. She shares her experience at improving service to citizens and suppliers across these two agencies.
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
- Citizen Services Newsletter
- 2024 Service to the Citizen Awards Nomination Form