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Ep. 5: What the Exec Team Needs to Know About Contact Centers (with Joe Staples)
In today’s episode of Unlocking Customer Service, we’re answering the question: what do executives really need to know about their contact centers? Contact center industry veteran Joe Staples joins us to talk about the impact of a contact center on a company’s success, and he explains why every exec needs more than a 100-foot view of what’s happening in their customer service department.
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By Sharpen
5
11 ratings
In today’s episode of Unlocking Customer Service, we’re answering the question: what do executives really need to know about their contact centers? Contact center industry veteran Joe Staples joins us to talk about the impact of a contact center on a company’s success, and he explains why every exec needs more than a 100-foot view of what’s happening in their customer service department.