Joe Pedatella, Director of Spa 23 Health & Racquet Club and Kodiak Landscape Design, tells you how to create a successful corporate culture in your business. We will talk about why it is so important to give your customers world-class service and how you can get your team to buy into this concept.

Some of the topics in this episode include:

-What is world-class service?
-The importance of creating world-class service.
-Training your employees / team to deliver world-class service.
-How this service be applied to any type of company.

Pedatella believes successful employees build a successful business and that success lies with the entire team. As a lifelong enthusiast in the fitness field, Joe manages over 140 employees, for which he is responsible for hiring, training, personnel duties. He has provided the business with a Customized Business plan, which has built Spa 23 tremendously since he took on the role of Executive Director.

Pedatella has consulted and provided problem-solving techniques for owners of both small and large landscape and design firms. He has also taken his unique methods and leadership to other industries in the consulting capacity.

In his 16-year history within both fields he has a history of working one-on-one, in teams and with all outside organizations, always with a focus is on creating a culture based on exceptional service and finding and implementing strategies to remedy shortfalls. He has created a learning environment with his business, encouraging both employees and clients, and allowing them not only to take the steps to their personal goals, but to lunge towards the challenges and succeed in their journey.

For more information, visit www.spa23.com or www.kodiakpavers.com.