Takeaways:

• Measuring success is crucial for understanding business performance.
• Short-term solutions often lead to recurring problems.
• Long-term solutions involve building processes to prevent issues.
• Customer experience is a key factor in retaining clients.
• Testing and measurement should reflect in financial performance.
• Keeping logs of repeated issues helps prioritize problem-solving.
• Focus on solving the root cause of customer complaints.
• A positive customer journey is essential for business success.

Episode Transcript.