The DYOJO Podcast

Ep. 51 Can old dogs (like you) learn new tricks with David Olson

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The DYOJO Podcast LIVE Episode 51 with David Olson - Can old dogs (like you) learn new tricks?


The DYOJO Podcast is sponsored by Be Intentional: Estimating, written by Jon Isaacson, The Intentional Restorer, to help teams develop the right mindset and habits for documenting, estimating, and producing consistent outcomes for insurance claims projects. Available in Kindle and paperback 


OPEN   

Ryan Strickland, Franchise Owner, Fayetville, North Carolina  

Cooking gators and celebrating your crew   


GUEST  

David Olson, General Manager, Seattle, Washington   


  • You talked about getting into the industry with your Dad on GMS Podcast Episode 32. Your dad made you start from the bottom and work you way up. When did you “take over” for dad and what did that transfer of power teach you about what you thought you knew but didn’t?


    • In 1988 you acquired your CE accreditation, this was still early in that process. What do modern restorers need to understand about the evolution of internal training as well as utilizing training for outreach?


      • In 2000 you became a state director. Is this when ServPro started developing their national response teams? Is this associated but separate?


        • What are your thoughts on the role of certification and training for the industry? How does a person in a position of leadership maximize the efficacy of these resources?


          • It’s interesting having just read The ServiceMaster Story by Al Erisman and the impact of the tension between people and profit and how, from his perspective, this impacted their trajectory.


            • As a personal question, in my limited view, when I started with ServiceMaster in 2002 they were still “top of the heap” and had a primary contract with the largest insurance carrier in the country. What do you recall of the strategy and execution for SP becoming “king of the hill”? How did what the brand was doing at a national level evolve to help the local regions and individual offices?


              • The larger franchise organizations have a perception of not only competing with your competitors from other brands, but with the tight distribution of zip codes, you may be competing with your own brand. How did you work to help individuals achieve their goals while being a part of something much larger than themselves? (the CORE of collaboration)


                • By 2010, when SP invested heavily in becoming a recognized brand by advertising EVERYWHERE, you were transitioning out. When you changed “teams” what principles did you learn were universal and which ones didn’t translate as well?


                  • You’re back in the mix, managing an office in Seattle. How do you adapt as an “old dog” with 40 years experience?


                    • The DYOJO Podcast - the weekly podcast for Intentional Restorers. Every Thursday at 9am PST on YouTube, Apple, and Spotify. Sharing The DYOJO WAY to shorten your DANG learning curve for professional development.    

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