Welcome to Episode 51 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Hrushi Kulkarni.

Hrushi is a Certified CX Practitioner, Storyteller, Speaker, and Trainer.

We hear him discuss how predictive analysis is becoming crucial in various sectors (such as banking) in order to anticipate when a customer is thinking of leaving your company; why the combination of digital and physical data-driven decision making can prove so potent; and why leadership will always be one of the biggest factors in determining how successful a company's CX will be.

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You can find Hrushi online at:

LinkedIn 

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/