- 1:27 What has Natalie Sieradzki career journey been like?

- 4:50 How a UX consultant would go about fixing a game.

- 10:08 How to find your peer group.

- 13:00 How to figure out what different things different players want.

- 16:45 “Magic Moment”

- 18:25 How does fantasy play into “scratching” a players “itch”

- 22:27 Is there more value in talking with the players who churned apposed to the ones that keep playing?

- 28:25 The importance of getting used emails.

- 33:34 Push Notifications

- 37:02 Market Research

- 41:20 Segmented Surveys

- 45:22 Survey Questions

- 49:45 How to keep more players around longer.