Welcome to Episode 52 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is once again joined by Jimmy Hosang.

Jimmy is the CEO of TMAC - The Modular Analytics Company.

We hear him discuss how scripts are making a return - in combination with artificial intelligence; the statistics behind how agents are actually relying on their own "scripts"; and the three keys things that will drive improvement onward and upwards.

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You can find Jimmy online at:

LinkedIn 

Website 

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/