On today's episode of Mastering Retention, Chris Hong (Tech Lead at Metacore) joins Tom to discuss the exciting world of LiveOps and the technology and services used in the process.

Podcast Highlights Include:

- 0:43 How did Chris Hong get into the video game industry?

- 9:24 Defining LiveOps

- 11:29 Automated LiveOps

- 13:35 What efforts go into executing LiveOps

- 14:47 Potential LiveOps Errors

- 19:36 LiveOps Technology, Features, and Services

- 28:54 How should data be used for LiveOps?

- 32:27 Multiplayer Technology

- 39:57 How to keep more players around longer