Welcome to Episode 55 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Mads Fosselius.

Mads is the CEO & Co-Founder of Dixa.

We hear him talk about what he considers to be the key elements of CX in today's day and age; discuss the fascinating Dixa report which contains key statistics about how customer agents are actually feeling; and shed some light on the rising tech trends in customer service.

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You can find Mads online at:

LinkedIn 

Dixa Report

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/