In this week's episode of Empower LEP, I had such a fantastic conversation with Dr. Jaclyn Fleck, and let me tell you—if you’ve ever felt overwhelmed by insurance billing, superbills, and all the fine print, you are not alone! As a fellow psychologist, I found her insights so valuable, and I walked away with a much clearer understanding of how to navigate this tricky system.

Dr. Fleck is a clinical psychologist and co-owner of a neuropsych/psych testing practice outside of Chicago. She and her husband (also a clinical psychologist) started their testing-only practice almost eight years ago. Dr. Fleck meets with clients ages 4 and older and for a variety of referral requests including ADHD, autism, Specific Learning Disorders, and various psychiatric concerns (e.g., mood disorders, anxiety, traumatic stress, personality disorders). Dr. Fleck also works part-time as a consultant to other mental health professionals; specifically, she meets with professionals who need support around billing for testing, understanding CPT codes, and trying to avoid insurance audits.

Here are some of my biggest takeaways from our chat:

💡 Insurance companies love to keep us guessing. Dr. Fleck’s experience with a Blue Cross audit was a real wake-up call. The hidden rules, confusing policies, and endless paperwork? It’s enough to make your head spin!

💡 Even if you're self-pay, billing matters. I learned that using the right CPT codes and staying within time limits can make a huge difference in getting reimbursed. It’s not just about submitting a superbill—it’s about submitting it correctly.

💡 Expert guidance is a game-changer. Dr. Fleck took a look at my superbill setup and gave me real, actionable tips to improve it. No more second-guessing—I finally feel like I know what I’m doing!

💡 Set clear expectations with clients. Being upfront about what insurance may or may not cover can prevent a lot of frustration down the road. Transparency is key, and it helps both us and our clients navigate the process with fewer surprises.

I left this conversation feeling so much more confident in my billing practices, and I know you will too. If you need support in this area, Dr. Fleck is the person to talk to! She knows her stuff, and her guidance is absolutely worth it.

Let me know what you think of this episode, and don’t forget to leave a 5-star review on Apple Podcasts—you might just win an hour of mentorship with me! ⭐

Connect with Empower LEP:

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Connect with Dr. Jacyln Fleck:

PAR Training

Website: www.prosperpsych.com

Email: [email protected]

Instagram:  https://www.instagram.com/jaclyn_in_real_life/