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Ep. 6 - Omni-Customer Crosses All Channels
In this episode we invite John Ing onto the Tech³ Podcast to look at changing customer behaviours and the emergence of the omni-customer and how businesses are beginning to consider their strategy to align to omni-customer. John is the CX Principal Product Lead at ECS and brings with him a wealth of experience and knowledge around customer experience and Amazon connect. John explores the difference between omni-channel, that we’re all familiar with, and the rise of the omni-customer who is adept at engaging across all channels; voice, digital and social.
Follow John on LinkedIn
LinkedIn: https://www.linkedin.com/in/john-ing-8b06991b/
Host information
Ben Shonubi
Twitter: https://twitter.com/benshonubi
LinkedIn: https://www.linkedin.com/in/benshonubi/
Rosie Binfield
LinkedIn: https://www.linkedin.com/in/rosie-binfield-748a8b110/
About ECS
ECS is a UK digital transformation consultancy business. Founded in 2008 with over 750 employees globally, ECS has been helping clients in all industries, to transform their business using IT. We enable our clients to change the way they change, using Agile and DevOps techniques to rapidly upskill teams, accelerate release cycles and drive meaningful innovation.
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By Tech3PodcastIn this episode we invite John Ing onto the Tech³ Podcast to look at changing customer behaviours and the emergence of the omni-customer and how businesses are beginning to consider their strategy to align to omni-customer. John is the CX Principal Product Lead at ECS and brings with him a wealth of experience and knowledge around customer experience and Amazon connect. John explores the difference between omni-channel, that we’re all familiar with, and the rise of the omni-customer who is adept at engaging across all channels; voice, digital and social.
Follow John on LinkedIn
LinkedIn: https://www.linkedin.com/in/john-ing-8b06991b/
Host information
Ben Shonubi
Twitter: https://twitter.com/benshonubi
LinkedIn: https://www.linkedin.com/in/benshonubi/
Rosie Binfield
LinkedIn: https://www.linkedin.com/in/rosie-binfield-748a8b110/
About ECS
ECS is a UK digital transformation consultancy business. Founded in 2008 with over 750 employees globally, ECS has been helping clients in all industries, to transform their business using IT. We enable our clients to change the way they change, using Agile and DevOps techniques to rapidly upskill teams, accelerate release cycles and drive meaningful innovation.