The Angus & Pete Show CX Podcast

Ep 6 | RFP Part 2 - Right F*cking Process!

Listen Later

In Part 2 of the Request for Proposal (RFP) series, Angus and Pete take a candid look at the RFP process from the buyer’s side, emphasizing the importance of context, stakeholder engagement, and clear evaluation criteria. They share anecdotes and best practices while highlighting common pitfalls to avoid, ultimately guiding buyers towards a more effective RFP outcome.

Takeaways

  • Buyers are also sellers in the RFP process.
  • Context is crucial for effective RFPs.
  • Engage suppliers before you begin your process to build knowledge and relationships.
  • Involve a diverse range of internal stakeholders to ensure buy-in.
  • Define clear evaluation criteria for responses.
  • Transparency in the RFP process builds trust.
  • Avoid unrealistic timelines for submissions.
  • Be specific in your questions to get precise answers.
  • Maintain open communication throughout the process.
  • Provide honest feedback to all bidders.

    •  

    Keywords

    customer engagement, RFP, Request for Proposal, procurement, best practice communication, customer experience, feedback, evaluation process, stakeholder engagement

    ...more
    View all episodesView all episodes
    Download on the App Store
    The Angus & Pete Show CX PodcastBy The Angus & Pete Show