Welcome to Episode 62 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Kate Brouse.

Kate is a Disability Advocate and a Strategic Partnership Manager at NTI (National Telecommuting Institute).

We hear her talk about why it's so important for her to turn every interaction she has into a positive one; discuss the key skills that people working in customer service today should have; and why companies are finally coming round to hiring people with disabilities in order to have a more diverse and inclusive workforce.

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You can find Kate online at:

LinkedIn

Website

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator, and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/