Building, fostering, and nurturing high-value client relationships and focusing on recurring revenue are approaches that will take your B2B organization to the next level. But how can organizations adapt and leverage customer success (CS) in a strategic way amidst a changing landscape? On this week’s episode, CS expert Walter Zepeda (Co-Founder, Scalefront) discusses the importance of creating high-value client relationships, the components of a successful CS approach, as well as trends that are shaping the future of CS.