#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a Time

Ep 64 - Mayo Clinic Part 2 of 3


Listen Later

In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best.  We ended with Mayo Clinic assessing their system and knowing that to get standardized best practices across 50 locations, they would need fundamental changes toward customers, workforce, operation, and information and knowledge management.  In this episode, we discuss all of that, and a little more. 
Customers:  Mayo Clinic realized the immediate patient was their customer, but there are so many more stakeholders. They developed key questions to help develop best practices for all stakeholders.
Workforce:      Mayo Clinic had to consider what the entire workforce would need to meet this new challenge.  So, they developed cross-functional teams…not just physicians decided, everyone was involved.  They also added engineers to the teams to help with process improvements.
Operations:     This was interesting.  Mayo found that some clinics had excellent work systems, but they were too difficult to scale.  So, they created a system to identify what to improve, tools and methods needed to make improvements, and how to sustain the change in a cost-effective manner.
Information and Knowledge Management: This was a big challenge.  They wanted a software that could capture valid and reliable data, and codify and share the data across the organization.  They realized they would need a carefully designed deployment plan to get everything to act in concert.  Mayo wanted to preserve the founders’ intent to create excellence in healthcare while being ready to change everything else.
So far, Mayo Clinic hasn’t changed anything, they are still preparing and planning for the changes to come.  In attempt to approach the challenge of change, leaders asked questions and identified what caused barriers to their desired outcomes and what happened day to day.
Mayo developed a Quality Construct to illustrate how culture, engineering and execution align with their vision to provide the best care to every patient, every day.
This episode ends with discussion of one of their first projects to actually deploy after planning-the Fair and Just Culture-which encourages every member of a medical team to report anything that doesn’t seem quite right without fear of reprisal. 
In our last and final episode, we wrap up this article with some numbers.
Learn more about #QualityMatters & Texas Quality Assurance:
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance
...more
View all episodesView all episodes
Download on the App Store

#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeBy Texas Quality Assurance

  • 5
  • 5
  • 5
  • 5
  • 5

5

64 ratings


More shows like #QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a Time

View all
This American Life by This American Life

This American Life

90,920 Listeners

The Joe Rogan Experience by Joe Rogan

The Joe Rogan Experience

226,206 Listeners

Pastor Rick's Daily Hope by PastorRick.com

Pastor Rick's Daily Hope

7,270 Listeners

Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership by Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy

Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

200 Listeners

The Ben Shapiro Show by The Daily Wire

The Ben Shapiro Show

153,960 Listeners

The Jordan B. Peterson Podcast by Dr. Jordan B. Peterson

The Jordan B. Peterson Podcast

34,112 Listeners

The Daily by The New York Times

The Daily

111,917 Listeners

Up First from NPR by NPR

Up First from NPR

56,231 Listeners

ABC News Daily by ABC

ABC News Daily

127 Listeners

Uncover: Calls From a Killer by CBC

Uncover: Calls From a Killer

10,002 Listeners

The Charlie Kirk Show by Charlie Kirk

The Charlie Kirk Show

49,268 Listeners

Fiction - Comedy Fiction by The Sunset Explorers

Fiction - Comedy Fiction

6,447 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,562 Listeners

Reuters World News by Reuters

Reuters World News

242 Listeners

The Tucker Carlson Show by Tucker Carlson Network

The Tucker Carlson Show

15,521 Listeners