Have you ever wondered how certain people are able to step up for the monumental task of leading a team through a crisis? How do they successfully execute when the stakes are at their highest?

On today’s episode, I have the pleasure of speaking to Antonia Hock who is the Global Head of The Ritz-Carlton Leadership Center. Antonia leads a dynamic advisory business focused on innovating the Customer Experience (CX) and Talent Experience (TX) for clients worldwide. As you can imagine, this has been no small task during the pandemic. Antonia speaks about how staying present and taking inspired action are key factors when facing a crisis. She also shares 5 steps that you can take to become more resilient. This episode serves as a “how to” manual for leading through challenges, stepping out of your comfort zone, and successfully executing the tasks in front of you.