She Talks Business

Ep. 68 - Why Onboarding Matters with Donna Weber


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Increase profits with the right onboarding.

 

When I picked up Donna Weber’s book I knew I was in for a good one,  but I did not imagine it would be this good. Honestly, if I were to take the time and implement 100% of the onboarding processes she mentions in her book,Onboarding Matters, I could probably make another 500k a year in profits. 

 

How?!

 

Well Donna mentions pretty early in the book that studies have shown that 53% of new clients will leave within the first three months… THREE MONTHS! That’s more than half of a company's new clientele… gone! But the question is why? And the answer is in Donna’s book. 

 

If you're sitting there counting how many clients you may have lost in the first three months, this episode is for you. Donna shares some amazing insight on how slowing down and really digging deep could bring new life to your business. 

 

Donna’s book is a must read and you cannot lose by listening to this week’s episode as she shares some amazing insights about onboarding the right way. Let’s dive in! 

 

 

What’s in This Episode

  1. Slowing down your onboarding

  2. Building a relationships 

  3. Helping your clients see the path ahead 

  4. Your a la carte menu for your business services 

  5. Special snowflake syndrome and how to comeback from it

  6. Tailored vs. Customized roadmaps 

  7. Admitting to your mistakes 

 

 

What To Do Next

Visit lisalarter.com/e68 for all resources from this episode.

 

 

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She Talks BusinessBy Lisa Larter

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