Today on the show we have Samuel Hulick, the person behind the infamous onboarding teardowns from UserOnboard.com

In this episode, we talked about the single biggest mistake that product companies keep repeating when it comes to user onboarding, how Samuel approaches building an onboarding experience, and the key metrics he believes are important to measure. 

We also discussed where onboarding starts & ends, Slack & Duolingo’s onboarding experience & what makes them stand out, and last but not least we chatted about the relationship between retention & onboarding through Samuel’s lense. 
 
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.