"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together."

Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.

"It's not just about 'let's throw something up on Facebook Messenger,' it really is about the linkage of all these items together." Art Schoeller of Forrester Research is back for another episode, this time with some compelling stats around conversational commerce and digital personalization.

Ep. 7 - Art Schoeller: Messaging Apps and Conversational Commerce as The New Customer Experience

A podcast for intent-driven customer experience, where we give executives that latest in CX thought leadership and outline practical ways to improve business processes using AI-powered technologies. Brought to you by [24]7.ai.

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Ep. 7 - Art Schoeller: Messaging Apps and Conversational Commerce as The New Customer Experience

Ep. 7 - Art Schoeller: Messaging Apps and Conversational Commerce as The New Customer Experience