Choosing a payment processor isn't just about rates and approvals — it's about the support you receive when your business needs it most.

In this episode of The High Risk Payments Playbook, Lissa sits down with customer experience expert Daniel Marlin to discuss what great merchant support actually looks like in the payments industry.

They cover why empathy matters, how strong support teams help merchants navigate reserves, chargebacks, volume limits, and growth challenges, and what questions every business should ask before choosing a processor.

Daniel also shares insider advice on evaluating customer support, understanding merchant account relationships, and avoiding common mistakes that can create unnecessary risk for your business.

Whether you're a merchant, ISO, referral partner, or business owner, this episode will help you understand the role support plays in long-term payment success.

Key Takeaways

• Why empathy is the foundation of great merchant support
 • How support teams help merchants manage reserves and cash flow
 • Best practices for maintaining a healthy merchant account
 • Why redundancy and multiple processing options matter
 • What proactive support should look like
 • Questions to ask before choosing a processor
 • Why customer success impacts business growth
 • The importance of reading your processing agreement and fee schedule

Enjoyed the episode? Follow the podcast and share it with a partner or merchant who deals with high risk payments.

Merchant Services Partner Program | Zenti: https://zenti.com/revenue-partners/