Recently, Jeff Parks had a chance to catch with author, Chris Clearfield, winner of the Financial Times and McKinsey Bracken Bower Prize. At the heart of their conversation, they delve into the idea that every business today has complex and tightly coupled systems even if they don't realize it. Drawing inspiration from his latest book with co-author András Tilcsik, Chris explains how today, more than ever, we need to prioritize transparency and collaboration in order to avoid catastrophic meltdowns.