Speaking and communicating are not synonymous. In fact, they are two separate beasts (with a lot of overlap!). If our words, voice, and non-verbal cues don’t align, our entire message can be misinterpreted.

In this episode, Molly and Tricia discuss factors in communication that go beyond speaking. What do we convey without any words at all? How is what we say impacted by the way we say it? How can we become better speakers and listeners by understanding communication as a whole?

Article referenced:

http://www.rightattitudes.com/2008/10/04/7-38-55-rule-personal-communication/

It should be noted that while this statistic was used throughout the episode, there is much debate over the exact number. However, there is no question that communication consists of much more than just words!

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