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Ep 7 : Part 1/2 : Using technology in last-mile contracting
Welcome to Mastering the Last Mile.
Search our content library : The Last Mile NYC
In this first episode of our two-part tech series, Jim Royce will strip away the buzzwords and break down what actually makes technology work in last-mile delivery—and what doesn’t.
Because here’s the truth: tech is not the solution in and of itself. It’s simply a reflection of a set of processes .
And if those processes are flawed, the software only accelerates or masks dysfunction.
We’ll cover:
The 4 core activities that define every last-mile operation
How to tell the difference between useful tech and shiny distractions
Why personality (yes, yours) should drive tech decisions
And why chasing features without fixing process is a dead-end
This isn’t about tools—it’s about judgment. And smarter decision-making starts here.
👉 Stay tuned for Part 2/2: Process Assessment—where I share the Tech Matrix to help you determine which parts of your business are truly ready for technology, and which need a stronger foundation first.
View all episodes
By Jim RoyceWelcome to Mastering the Last Mile.
Search our content library : The Last Mile NYC
In this first episode of our two-part tech series, Jim Royce will strip away the buzzwords and break down what actually makes technology work in last-mile delivery—and what doesn’t.
Because here’s the truth: tech is not the solution in and of itself. It’s simply a reflection of a set of processes .
And if those processes are flawed, the software only accelerates or masks dysfunction.
We’ll cover:
The 4 core activities that define every last-mile operation
How to tell the difference between useful tech and shiny distractions
Why personality (yes, yours) should drive tech decisions
And why chasing features without fixing process is a dead-end
This isn’t about tools—it’s about judgment. And smarter decision-making starts here.
👉 Stay tuned for Part 2/2: Process Assessment—where I share the Tech Matrix to help you determine which parts of your business are truly ready for technology, and which need a stronger foundation first.