Customer Abandonment as most of you know it is when a customer leaves an order and they don’t complete it. However, for this episode she will talk about how business owners abandon their customers after they purchase.  Have you eve noticed once you pay someone and make the payment their level of service drops.

She shares her experience as a customer and not as a business owner. People take for granted that they charge you thousands of dollars for them just to fall off. Everybody needs to be treated accordingly. You don’t want people feeling like their hard earned money went to waste. 

Respect is earned and not given. People forget that in order to be successful you have to have people buying into your product or service, not just your visions.

Learn to be a business owner and you will learn only if you invest in yourself to get these tools and knowledge. You will learn how to deal with conflict with customers. Standard operating procedures should be an outlined guide for you and anyone within your business for your customer's journey. It doesn’t stop when you deliver your service. Creating proper experience and follow up methods is key.

Money should not be the validation to us as successful business owners. The experience that you provide to your customers and your clients is what should be validating. Everybody needs to be valued and as business owners you need to take the customer experience more seriously, provide value and not just things. 

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