(16 mins)

In this episode of the BBVet Podcast, we explore one of the most important strategic decisions a veterinary practice owner can make: when is the right time to hire another veterinarian or expand the team?

Through a practical and research-informed discussion, the hosts unpack why the instinct to hire when a clinic feels busy is not always the correct solution. They examine key factors such as practice growth, utilisation rates, staff efficiency, workflow design, and the financial impact of wages, which typically represent the largest expense in a veterinary clinic.

The conversation highlights how improving systems, delegation, and support staff utilisation can sometimes increase clinic capacity without adding another veterinarian. Ultimately, the episode emphasises the importance of data-driven decision making and benchmarking, helping practice owners balance team wellbeing, financial sustainability, and high-quality patient care when planning practice expansion.