On this episode of #WorkingInTech, we're talking to Tochi. Tochi is a tech professional with experience across Technology Sales, Program Management, and Technology Advisory.

She has worked with global companies like Deloitte, Oracle, KPMG, Microsoft, and currently UiPath, where she helps enterprise customers scale their Automation and AI journey as a Customer Success Manager.

Outside of her corporate career, Tochi provides advisory services to nonprofits and has served on the boards of Girls' Scouts of Central Texas and Blacks in Technology Chicago Chapter.

She currently leads programs for the LeadHer Foundation, supporting at-risk female students in Houston.Tochi will share her journey through tech, the impact of community involvement, and tips for excelling in tech and beyond.

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CONNECT WITH TOCHI

LinkedIn:   / tochi-kanu-ivi  

Blog: http://astoldbytochi.blogspot.com/

CHAPTERS

0:00 - Intro

0:50 - Customer Service vs Customer Success

4:09 - What Do CSMs do?

7:28 - Why CSM?

12:40 - Asking Questions

14:20 - Approaching People

28:45 - Technical vs Non-technical

39:44 - Skills for Customer Success

48:25 - Salary Progression

50:20 - The Path to CSM

56:40 - Final Words

58:50 - Conclusion