In this episode, David Wintzer discusses the importance of customer service and marketing strategies in the construction industry. He emphasizes the value of building relationships with real estate agents and architects to generate referrals and long-term business success. David shares his experiences in developing a marketing plan without spending money on ads, focusing instead on customer satisfaction and effective communication. He outlines his goals for growth and the steps he is taking to achieve them, encouraging listeners to adopt a proactive approach in their own businesses.
takeaways
Customer service is the key to long-term success.
Referral business can significantly impact your revenue.
Building relationships with real estate agents is crucial.
A strong marketing plan doesn't always require spending money.
Effective communication can lead to repeat clients.
Investing time in customer satisfaction pays off.
Utilizing client testimonials enhances credibility.
Cold calling can be an effective marketing strategy.
Long-term business growth takes time and effort.
Adapting to new tools and strategies is essential for success.