https://braincx.ai/
https://www.linkedin.com/in/tariqalinur/

In this episode of The Quiet Work Podcast, I sit down with Tariq Alinur, CEO of BrainCX, to unpack what most companies get wrong about AI-driven customer experience.

This is not a conversation about hype or replacing people.

It’s about how voice AI can replicate the best human conversations at scale, especially in high-trust environments like healthcare, higher education, and financial services.

We cover:

→ Why AI should augment people, not replace them

→ How BrainCX eliminates IVRs and “press one, press two” systems

→ What makes voice AI feel human, not robotic

→ Why 95% of AI initiatives fail and how to avoid it

→ How AI-generated insights can fuel marketing, sales, and growth

→ Building trust, loyalty, and better experiences in high-stakes industries

This episode is for founders, executives, and operators thinking seriously about AI, customer experience, and long-term brand trust.