In this episode, Swaroop George Kariath hosts Rabia Kamal and Mike Rossi to discuss the intersection of AI, data, and the energy sector. They explore personal journeys into the industry, the challenges utilities face, and the importance of customer experience. The conversation highlights the need for collaboration between IT and business, the significance of data quality, and the role of governance in AI projects. They also share insights on the future of AI in energy, the importance of partnerships, and predictions for the next five years.

Takeaways

• AI's evolution in boardroom conversations

• Challenges in technology adoption and customer service Data governance and compliance are crucial for successful AI implementation

• Strategic partnerships and industry knowledge are key to recognition and success

• The future of the industry will be shaped by agent AI, autonomous workflows, and a new energy mix

Chapters

• 00:00 Introduction and Guest Introductions

• 06:19 Challenges in Energy and Utilities

• 16:56 Voice Copilots and Field Assist Solutions

• 24:32 Evolution of AI in Boardroom Conversations

• 30:32 Advice for Clients

• 35:33 Bringing Microsoft's Capabilities to Clients

• 41:25 Neudesic's Recognition as Microsoft Global Partner of the Year

• 48:43 The Future of the Industry