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Ep 8: How Sara Madsen 6X’d Training Speed at Border States
Check out iorad's interactive tutorial builder: https://www.iorad.com
In this episode of The Adoption Curve, I sit down with Sara Madsen, L&D Leader at Border States, to discuss strategic learning enablement during software rollouts and share practical frameworks for learning and development professionals.
Sara reveals how involving L&D early can reduce chaos and explains why training ROI should be measured by behavioral change, not course completions. We also dive into her “Go/No-Go” planning approach and pilot team selection method that you can implement immediately to improve rollout outcomes.
If you're an L&D professional, enablement leader, or implementation project manager looking to avoid rushed rollouts and build trust across departments, this conversation provides the exact steps you need.
💡 FREE RESOURCE: Software Training Rollout Success Kit - http://book.iorad.com/adoption-curve-episode-8
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Sara - https://www.linkedin.com/in/sara-madsen-1a45bb78/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: Introducing Sara Madsen & Border States’ L&D scope
02:14: What happens when L&D is brought in too late
03:44: Building trust with IT and project managers
06:01: Executive sponsorship + "bribe with candy" tactic
09:23: Why ghostwriting for execs leads to better rollout messaging
10:35: Running an effective pilot: picking the right people
12:03: Help desk training = your first line of defense
14:42: What is a "Go/No-Go Date" and why it protects L&D
17:27: Getting IT to lock down a stable version before training
20:26: Using Iorad to keep up with constant changes
22:12: How to assign roles across multi-team software projects
26:27: Internal hype videos + marketing partnerships for rollout
29:45: Short-form tutorials + self-serve help embedded in apps
34:53: How to redefine training “success” from usage to behavior
37:05: Calculating ROI: Time saved for SMEs & faster delivery
39:47: End-of-year highlight reels to tell L&D’s impact story
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #TrainingEffectiveness #ChangeManagement
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By ioradCheck out iorad's interactive tutorial builder: https://www.iorad.com
In this episode of The Adoption Curve, I sit down with Sara Madsen, L&D Leader at Border States, to discuss strategic learning enablement during software rollouts and share practical frameworks for learning and development professionals.
Sara reveals how involving L&D early can reduce chaos and explains why training ROI should be measured by behavioral change, not course completions. We also dive into her “Go/No-Go” planning approach and pilot team selection method that you can implement immediately to improve rollout outcomes.
If you're an L&D professional, enablement leader, or implementation project manager looking to avoid rushed rollouts and build trust across departments, this conversation provides the exact steps you need.
💡 FREE RESOURCE: Software Training Rollout Success Kit - http://book.iorad.com/adoption-curve-episode-8
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Sara - https://www.linkedin.com/in/sara-madsen-1a45bb78/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: Introducing Sara Madsen & Border States’ L&D scope
02:14: What happens when L&D is brought in too late
03:44: Building trust with IT and project managers
06:01: Executive sponsorship + "bribe with candy" tactic
09:23: Why ghostwriting for execs leads to better rollout messaging
10:35: Running an effective pilot: picking the right people
12:03: Help desk training = your first line of defense
14:42: What is a "Go/No-Go Date" and why it protects L&D
17:27: Getting IT to lock down a stable version before training
20:26: Using Iorad to keep up with constant changes
22:12: How to assign roles across multi-team software projects
26:27: Internal hype videos + marketing partnerships for rollout
29:45: Short-form tutorials + self-serve help embedded in apps
34:53: How to redefine training “success” from usage to behavior
37:05: Calculating ROI: Time saved for SMEs & faster delivery
39:47: End-of-year highlight reels to tell L&D’s impact story
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #TrainingEffectiveness #ChangeManagement