About Kenneth Bator: Ken is the founder of Bator Training and Consulting Inc. or BTC. He has 20+ years of experience helping organizations reach new levels of effectiveness by aligning their brand, their culture, and their strategy. He's the author of The Formula for Business Success = B+C+S and also The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager. Ken has hosted and produced four separate shows including Branding the Experience, Cool Culture Corner, The Credit Union Business News Podcast, and Beyond the Call. He is one of the first Category Directors of the recently launched Podcast Magazine. Ken is a well sought after speaker worldwide and recently made an appearance as an Icon of Influence at the New Media Summit. In this episode, Jordan and Kenneth discuss:

• B+C+S, Brand, Culture, and Strategy Alignment
• The Minneapolis Police Department culture
• Balancing hard and soft power

Key Takeaways:

• The leader's personality drives your organizational culture
• Treat your employees the way you want them to treat your customers or clients
• Create service standards from the front lines up

"IQ and EQ are two different things." — Kenneth Bator

Connect with Kenneth Bator:

Twitter: @kbator

Facebook: Kenneth Bator

Website: Bator Training and Consulting.net

Book: The Formula for Business Success = B+C+S

The Pocket Guide To Strategic Planning the 90 Day Quick Fix for the Business Owner or Manager

Show: Cool Culture Corner Podcast

YouTube: Kenneth Bator

LinkedIn: Kenneth Bator

Instagram: @kennethbator

Founder: Police Officer's Credit Union Association

Connect with Jordan:

Get a free copy of Jordan's book at www.workplacewarrior.com

Website: www.workplacewarriorinc.com

Twitter: https://twitter.com/jordangoldrich1

Facebook: https://www.facebook.com/jordan.goldrich

Instagram: https://www.instagram.com/jordangoldrich/

LinkedIn: https://www.linkedin.com/in/jgoldrich/