Welcome back to Mastering the Last Mile. I’m Jim Royce.

This is Part 2 of our technology series, where we move past the hype and into the framework that actually tells you whether tech belongs in your operation—or not.

Because here’s the problem: most delivery contractors adopt tools first and ask questions later. The result? Bloated dashboards, wasted spend, and more frustration than clarity.

In this episode, I introduce my 4x5 Tech Matrix—a simple but powerful way to assess whether a process is even worth digitizing. We’ll break down:

• The 4 core activities that every last-mile operation runs on
  

• The 5 characteristics that determine if a process is tech-ready
  

• How to separate tools that amplify value from those that only create digital noise
  

Technology is not a magic wand—it’s a scalpel. And this framework helps you decide where to cut, where to automate, and where to leave well enough alone.

If Part 1 showed why process must come before platforms, Part 2 gives you the map to decide where technology truly fits.

I’ve also shared the 4x5 Tech Matrix for you to explore directly—check it out here(please make a copy of it) : Last Mile Processes.xlsx