This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...

In this episode, Gavin is joined by Jamie Thorpe.

Jamie is a CX, Research and Engagement Professional - and the Head of Experience Management at Ipsos MORI CX.

We hear him pinpoint why priorities are always an essential part of any roadmap; when mediocrity is the thing to be feared - not digitisation; and the tangible benefits of communicating with customers during The Credit Crunch.

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You can find Jamie online at:

LinkedIn

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/