Having courage in our conversations allows opening communication to win/win opportunities.   Host Cheri Ruskus interviews Rebecca Rose of Catalyst Veterinary Coaching Professionals who shares the "5 steps to having those conversations that matter the most." First step:  Avoidance doesn’t Work

Step two:  Empathy vs Sympathy

Step three: Address the Top 6 Tips to Managing Team Conflict including pick your battles, anticipate conflict, use neutral language, preventative maintenance, active listening and leveraging yourself by letting it go.

Step four: Framework for a Calmer Conversation

Step Five: If you Apologize, Do It Right

Rebecca Rose's Catalyst Vet PC Website For Podcast Notification visit the Business Victories website