Today on the show we have Mark Tanner, co-founder, and COO of Qwilr.

In this episode, we talked about what it was like for Mark taking the leap from a cushy job at Google to start his own business, why they built Qwilr, the motivation behind it, and what's the big plan for the future.  

We also discussed Qwilr’s on and off relationship with a freemium plan of their product, how first impressions always matter, and churn and retention in the context of sales.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.