In this episode of Power Up Your Practice, host Ruby Powers sits down with Phillip Hogan, Founder and President of Signing Services of America, a nationwide notary company based in Atlanta.

Phillip shares how he scaled from being a solo signing agent to leading a national operation by focusing on one timeless principle — responsiveness builds trust.

They discuss the art of client communication, the importance of admitting mistakes, and how to develop a team culture rooted in service, transparency, and adaptability.

🔹 How responsiveness directly impacts client retention and reputation

🔹 What true leadership looks like when things go wrong 🔹 Training, cross-training, and empowering teams to deliver consistency

🔹 How adaptability became his secret to scaling sustainably

If you're a business owner or law firm leader who wants to strengthen relationships, improve client experience, and grow through trust — this episode is for you.

📌 Connect with Phillip Hogan:

🔹 LinkedIn: Phillip Hogan

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Trusted Resources from Our Toolkit • Stafi

• Lawmatics

• Filevine

• Candle AI