In this episode of the Supply Chaney podcast, host Nathan Chaney welcomes Leah, the head of customer experience and regional AI captain at Maersk. They delve into Leah's unique journey from a small village in Denmark to leading customer experience initiatives in North America. Leah shares her early experiences, including her time in the Danish army, which shaped her leadership philosophy centered around teamwork and purpose. As they discuss Leah's career trajectory, she highlights her various roles at Maersk, including her time in China and Italy, and how these experiences have influenced her approach to customer-centric logistics.

The conversation shifts to the significant role of AI in Maersk's operations, with Leah explaining how the company leverages AI to enhance decision-making and improve customer service. She emphasizes the importance of sustainability in logistics, detailing Maersk's ambitious goal to achieve net-zero greenhouse gas emissions by 2040. Leah concludes with insights on the importance of curiosity and adaptability in navigating the evolving landscape of logistics and technology, encouraging listeners to embrace change and innovation.

Chapters
00:00 Introduction to Maersk and Leah's Role
02:51 Leah's Early Life and Background
05:41 Military Experience and Leadership Development
08:49 Career Path and Transition to Maersk
11:49 Significance of China in Global Shipping
14:37 Leadership Roles and Global Experience
17:48 Maersk's Shift to End-to-End Logistics
20:40 Customer Experience and Service Portfolio
23:47 AI Integration in Shipping Operations
26:33 Sustainability Initiatives at Maersk
29:34 Final Thoughts and Motivational Insights

Surgere is the official sponsor of The Supply Chaney Podcast for 2026. Surgere’s singular focus is building AI-powered, frictionless supply chains that result in real time, end-to-end visibility with 99.9% accuracy for partners and customers.