CS expert Firaas Rashid (Founder & CEO, Hook) on what he believes are other customer success metrics that truly matter, mistakes to avoid, the importance of getting input from customers who are engaged and disengaged, and how teams can improve on CS.

CS expert Firaas Rashid (Founder &amp; CEO, Hook) on what he believes are other customer success metrics that truly matter, mistakes to avoid, the importance of getting input from customers who are engaged and disengaged, and how teams can improve on CS.

Ep. 87: How to Improve Customer Success with Metrics that Matter - Firaas Rashid

On this podcast, we’re on a mission – to change and disrupt the way people think about B2B marketing one insightful conversation at a time.  Get inspiration from interviews with B2B marketers and industry experts who share their stories, achievements, thoughts on trending topics, and give B2B marketing tips and recommendations. This show is hosted by Christian Klepp, Co-founder of EINBLICK Consulting.

Business

Education

How To

Marketing

Management

On this podcast, we’re on a mission – to change and disrupt the way people think about B2B marketing one insightful conversation at a time. Get inspiration from interviews with B2B marketers and industry experts who share their stories, achievements, thoughts on trending topics, and give B2B marketing tips and recommendations. This show is hosted by Christian Klepp, Co-founder of EINBLICK Consulting.

Share Ep. 87: How to Improve Customer Success with Metrics that Matter - Firaas Rashid

Sign up to save your podcasts

Ep. 87: How to Improve Customer Success with Metrics that Matter - Firaas Rashid

Ep. 87: How to Improve Customer Success with Metrics that Matter - Firaas Rashid