John shares his personal journey of how he got started, the lessons he’s learned building his career, and the practices that have helped his clients, customers, and employees thrive. From creating a culture of world-class hospitality to developing stronger relationships with teams and customers, John reveals what it really takes to succeed as a boss, manager, and leader.

Whether you’re an entrepreneur, business leader, or just passionate about delivering unforgettable service, this conversation will inspire you to rethink how you connect with people and how relationships drive long-term success.