In this episode, Chandra and Paul are joined by Yanncik Melendez, Senior Manager for Oracle Support, to discuss the recent modernization of the Oracle support portal. The conversation centers on the new look and feel of the portal, search functionalities, and changes in bug tracking and certification access. Yannick Melendez explains how searching for bugs now requires an SR (service request) and emphasizes the importance of accurate filtering and using the product filter to navigate the expanded JD Edwards services. They also address user questions, offer tips for using the new interface, and highlight the continuity of support processes despite the platform shift.

02:30 Introduction to Yannick Melendez

04:53 Modernizing the Support Platform

06:01 Bug Tracking and Support Process

10:30 The New MOS Search Tips

14:54 Certifications Search Guidance

17:35 Customer Support Resources

21:55 JDE Milestone Events

23:15 Older SRs in New Portal

25:11 Midwesternism of the Day

Resources:

New MOS Documentation:

https://support.oracle.com/knowledgefs/?docId=MC1 (portal documentation and video demo)

https://support.oracle.com/knowledgefs/?docId=KA10 (MOS Information Center)

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