It's inevitable, we all hurt or offend someone else once in a while.  And, once in a while, we all can get hurt or offended by someone else.  The question then is how do you (or they) apologize for the offense?  There is a real 'art' to a sincere apology.  In this episode, we take a look at the difference between the 'habitual apologizer'  vs the 'sincere apologizer'.