In this episode of The JDE Connection, hosts Chandra and Paul continue their interview with Andrew Ostdiek, a seasoned business analyst and a tech enthusiast deeply involved in the JD Edwards community. Andrew underscores the significance of a methodical approach to utilizing JD Edwards resources, advocating for strategic searching, and leveraging community wisdom. Throughout the discussion, Andrew emphasizes how effective issue reporting hinges on clear, context-rich communication. He also details how understanding how to articulate problems and expected outcomes can significantly impact the efficiency of support requests. This episode reaffirms that proficiency requires an ongoing commitment to learning from both formal resources like Oracle support and informal networks within the ecosystem. 

[00:00:08] - Introduction to the Episode

[00:02:06] - The Art of Oracle Support

[00:06:51] - Effective Communication in Support Requests

[00:10:01] - Preparing and Documenting Support Requests

[00:15:54] - Leveraging Past Successes

[00:19:06] – Improving My Oracle Support Searches

[00:22:13] - Navigating LearnJDE for Insights

[00:27:23] - The Iterative Process of Problem-Solving

[00:29:55] – Midwesternism of the Day

• Stay Informed with JD Edwards (Doc ID 2848328.2)
• JD Edwards: Help Yourself to a Faster Resolution (Doc ID 1074255.2)
• LearnJDE | JD Edwards Resource Library
• JDEList
• My Oracle Support