There have been many changes over the last few years, not the least of which are the channels we use for communication. And while there has been a proliferation of digital options, hard copy will never completely go away. In fact, as it becomes a subset of all communications, hard copy shipments become more important - and carry more weight - than ever before.

 In this episode of The Sourcing Hero podcast, Host Kelly Barner welcomes Jane Friddell. Jane is a Vertical Market Manager at Pitney Bowes, a tech company best known for its postage meters and other mailing equipment and services.   

In this conversation, Jane talks about some of the changes she has observed - some of which are likely to last while others fade:

• The biggest communications challenges companies needed to overcome as their workforces went - and in some cases stayed - remote