Sebastian Zeiss joins us and shares how several departments came together to develop software that benefits each others' processes: "We started talking to TSO, can we do an app, and they were like yes we can but it's going to take two years or three. Okay, but what if we combine app with RPA? Both can be done quickly, most likely. And that's what we actually did, and now we actually have the app out in the field and our technicians call it the Swiss Knife of field service, because they can do everything with it."