Today on the show we have Emily González-Cebrián, co-founder and CEO of Froged.

In this episode, we talked about why Emily decided to make the jump and start a SaaS business, how Froged was born, who their main customers are and how they help them with churn and retention. 

We also discussed the importance of onboarding and activation, their unique personalized and human onboarding experience, and how Froged uses Froged to retain their customers. 

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.