Gaining a deeper understanding of the users of our products should be high on a Product Owners to-do list. Building knowledge, information, and empathy with them will help us learn more about their issues and situations. An excellent technique for doing that is creating and sharing an Empathy Map that focuses on a specific person using your product. Building a map gets you out of your head and into theirs. That new perspective can help uncover ideas, perspectives, or issues your customer's faces.       Feedback: twitter -  email - deliveritcast@gmail.com   Links: PO Coaching and Consulting -  Leading Agile -   Adobe -  Rich Mironov -  Elizabeth Ayer -

EP93 - Empathy Mapping

Deliver It is a podcast for agile Product Owners. Hosted by Cory Bryan and guests bring their experience and ideas on how to improve the role and techniques they use to deliver value within an agile framework. The show brings together relevant news, discussion, around a central topic and your feedback in a fun and supportive way.

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A common behavior that leads to agile team dysfunction is seeking credit. This takes away from the emphasis of teamwork and we should instead encourage people to focus on doing the right thing and telling the story of their work. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[158] - Credit

Thinking out loud can help to improve collaboration, transparency, and co-creation in teams. By making one's work and thoughts more visible, it can lead to interesting discussions, corrections, and ultimately better ideas that help customers win. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[157] - Thinking out loud

A quick grab bag of Q’s and A’s as I worked on some ideas for future shows. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -

[156] - Q&A#?

For product folks, how do you identify the core problem? How do you know when you've fixed enough small problems to start tackling the bigger picture? And do people who make things really love problems or is problem-solving just a necessary (and sometimes exhausting) part of the creative process? Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[155] - The Problem

Understanding the reasons behind the needs of a story, a problem, or a question, helps you learn more about your customers and product. How can you find the deeper issues that exist, you can ask “So that”. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

EP93 - Empathy Mapping

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