EP99: How to build the best customer relationships for long term profits

What is sales? To serve people and provide solutions. Do you want to sound like a total NOOB who knows nothing?? Michael Bredthauer interviews with Susan McVea to help you avoid destroying your relationships! Have you ever been in a situation where you stuck your foot in your mouth (said something offensive or asked the wrong question) and completely locked up your conversation? If you’re not sure how to navigate the subtle similarities you have with your customer then you need to listen to today’s episode! What are the broad aspects of the different personalities? How can you use these insights to help build a stronger relationship. Stop focusing on whether or not you’re going to get the sale and realize there is a real person on the other end of the phone and serve them. How do you increase your rate of closing with the different personalities? How do you come across as the person who knows what their talking about? Stay tuned until the end when Susan drops a ninja tactic to help you get around the problem of using scripts and notes   Book Recommendations: