Product Owners can learn a lot about getting feedback from users by picking up some UX practices. One of the better ways to do that is with a focused customer interview. In this episode we welcome Jessica Ivins who is a UX designer and educator to talk about some of the better strategies, methods, and questions to use.  Interviewing a customer is a great skill for PO's to continue to get better at as it helps keep the focus on the user and the problems that our products help them solve.   Feedback: twitter - @deliveritcast email - deliveritcast@gmail.com   Links: PO Coaching and Consulting -  Jessica Ivins  -  -  Interaction Design Foundation -   Matt Isherwood -  Jeff Gothelf -  Jack Krawczyk -

EP81 - Interviewing Customers with Jessica Ivins

Deliver It is a podcast for agile Product Owners. Hosted by Cory Bryan and guests bring their experience and ideas on how to improve the role and techniques they use to deliver value within an agile framework. The show brings together relevant news, discussion, around a central topic and your feedback in a fun and supportive way.

Technology

Tech News

Podcasting

Gadgets

Software How-To

Business

Investing

Careers

Management & Marketing

Business News

Shopping

A common behavior that leads to agile team dysfunction is seeking credit. This takes away from the emphasis of teamwork and we should instead encourage people to focus on doing the right thing and telling the story of their work. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[158] - Credit

Thinking out loud can help to improve collaboration, transparency, and co-creation in teams. By making one's work and thoughts more visible, it can lead to interesting discussions, corrections, and ultimately better ideas that help customers win. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[157] - Thinking out loud

A quick grab bag of Q’s and A’s as I worked on some ideas for future shows. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -

[156] - Q&A#?

For product folks, how do you identify the core problem? How do you know when you've fixed enough small problems to start tackling the bigger picture? And do people who make things really love problems or is problem-solving just a necessary (and sometimes exhausting) part of the creative process? Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

[155] - The Problem

Understanding the reasons behind the needs of a story, a problem, or a question, helps you learn more about your customers and product. How can you find the deeper issues that exist, you can ask “So that”. Feedback: Twitter -  email -  Support: Product Coaching and Consulting -  Support -  Links:

EP81 - Interviewing Customers with Jessica Ivins

Download our free app to listen on your phone